ITIL
ITIL gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL is published in a series of books, each of which covers an IT management topic. The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom’s Office of Government Commerce (OGC).
ITIL Simple Explanation – Source youtube.com
[youtube=http://www.youtube.com/watch?v=vBguassbAzo]
Service Management
[youtube=http://www.youtube.com/watch?v=u0OqNl7YNXE]
Anurag has more than 6+ years of experience in Sybase Database Development .His Area of expertise includes Performance, Query Optimization, Cost Optimization, TSQL Development. He is also involved in Consultancy to Financial Firms for Database Implementation and Maintenance. He has supported many Global Financial firms.